EMS Account Deletion & Data Removal

Who can request deletion

Only the employee (account owner) or an authorized representative, such as an HR administrator of your organization, can request account deletion.

How to request deletion

To request deletion of your EMS account:

1. Send an email to hr@thefamilybuilders.com from the email address associated with your EMS account.
2. Include the following details:
   • Full name
   • Organization / company name
   • Registered email address
   • Employee ID (if applicable)
   • A clear statement that you are requesting deletion of your EMS account and personal data.

Alternatively, you may contact your organization's HR or administrator, who can submit a deletion request to us on your behalf. We may contact you or your organization to verify your identity before processing the request.

What data will be deleted

When your account is deleted, we will delete or anonymize the following personal data, where applicable:

• Account profile information (name, email, phone number, profile photo)
• Authentication data related to your EMS login
• Device tokens used for push notifications
• Leave requests linked directly to your identity, where possible
• Tasks, notes, or attachments directly associated with your user profile, where possible

What data may be retained

Some data may be retained for legal, regulatory, security, or legitimate business purposes, for example:

• Attendance and timesheet records required by your employer for payroll or compliance
• Aggregated or anonymized analytics data that can no longer be linked to you personally
• Audit or security logs (for example, IP addresses and login timestamps) kept for a limited period

Any retained data will be limited to what is strictly necessary and will not be used to create a new profile for you.

Retention period

Personal data that can be deleted will normally be removed within 30 days of confirming your request. Audit and security logs may be retained for up to 12 months, after which they are deleted or anonymized.

Impact of deletion

Once your EMS account is deleted, you will no longer be able to sign in to the EMS mobile app or web portal. Features such as attendance check-in/out, leave management, and task tracking will no longer be available for your account. Some records required by your employer may continue to exist in an anonymized or organization-owned form, as described above.

Contact

If you have any questions about this process or the status of your request, please contact:

The Family Builders – EMS Support
Email: hr@thefamilybuilders.com
Website: https://ems.thefamilybuilders.com